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Bathroom products, plumbing parts and accessories delivered across the UKTrade enquiries ↗
Customer help

Delivery & returns

Useful information before placing an order through our connected Secure checkout.

Delivery & returns
Delivery

Plan for the size of the order.

Delivery options are calculated by the live store. Large bathroom products may need additional handling and clear access to the property.

  • Check delivery address and access
  • Keep contact details accurate
  • Inspect items on arrival
  • Keep packaging while checking the order
Returns

Check compatibility before opening the job.

Review dimensions, finish, tap holes, waste type and installation requirements before fitting or modifying a product.

For order-specific return instructions, use the details provided with your order or contact the team.

Common questions

Delivery & returns FAQs

When will I see delivery options?+

Available delivery services and charges are shown by the Secure checkout based on the items and delivery address.

What should I check when an order arrives?+

Inspect products promptly and report visible damage, missing parts or delivery issues as soon as possible.

What about large items?+

Baths, trays, furniture and radiators may need suitable access and larger-item handling. Check access before ordering.

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